Phacility Support
Phacility User Documentation (Support)

How to get help with Phacility instances.


This document describes how to get support for Phacility instances. If you are not a Phacility customer and just want help with Phabricator, see the Phabricator Support Resources document instead.

Support availability depends upon your pricing plan. See Phacility Pricing Plans for discussion. In particular, note that the starter plan does not include support.

To get help with anything, email us at If your question or request is about a specific instance, it's helpful if you name the instance you're talking about, since sometimes we can't immediately figure it out.

We'll do our best to respond quickly, but are best able to respond quickly to requests received between 7AM-7PM PST.